by grags » Sun May 11, 2008 9:46 am
I recently ordered a new mandolin on line and inquired whether or not they did any setup on the instrument prior to shipping. I was told that they do a "nice" setup but remove the bridge before shipping. My response was that I considered setting the intonation as part of a basic setup and questioned whether removing the bridge didn't defeat that purpose. They didn't respond to that but did say they removed it because more than 50% of the time the top was damaged in transit if the bridge was left installed even though it is shipped in the original hard case. Now, I can setup the bridge just fine on my own, but this response tends to make me think that they never really touch the instrument and their claim of doing a "nice" setup is not quite truthful. Anyone else heard of such a thing?